Forward Deployed Engineer - Remote, US
Date
Feb 28, 2025
Category
Jobs
Author
Olivier de Troyer
Driving the CareOps Revolution
Awell is the driving force behind the CareOps revolution. Healthcare as it’s done today wastes time, burns out staff, and leaves patients underserved. We’re convinced it doesn’t have to be this way—and we’re here to change it. Just as DevOps transformed software development, CareOps is revolutionizing how care processes are designed, delivered, and improved. We’re building the world’s leading CareOps platform, empowering care organizations—from health systems and virtual-first providers to primary care networks—to move from static, inefficient and disconnected care processes to continuously improving, data-driven and automated care flows.
While, in many aspects, it’s still ‘day one’ for Awell, we’re already partnering with US healthcare leaders like Astrana Health, Suvida Health, Wellpath, etc.. Supported by top investors like Octopus Ventures and LocalGlobe, we’re building a team that’s global, open-minded, and committed to change the status quo.
Curious to learn more? Dive into our story in the Welcome to the Awell Handbook!
🧐 The Role
Our Go-To-Market is inspired by Palantir's playbook: we “forward-deploy” engineers to our customers to tackle their challenges head-on, getting things done, no matter what it takes. This means going way beyond standard implementation work—from creating new components on the fly and customizing integrations to building completely new products. We do what’s required to meet the unique needs of our customers and change the healthcare industry.
If you enjoy meeting customers on-site, working intensively with all CareOps stakeholders—including clinical experts, clinical operations, software engineering and product management—and delivering real impact for patients in a fast-paced, hands-on environment, then this role could be perfect for you.
😎 Responsibilities
Customer Discovery: Engage directly with customers to unearth their core challenges, workflows, and unique operational nuances. Develop a thorough understanding of their needs through in-depth discussions and on-site observations.
Technical Implementation: Lead the technical aspects of implementing the Awell Platform, including system integrations, data mapping and API configurations.
Rapid Prototyping & Full-Scale Product Development: When needed, translate customer insights into tangible prototypes and evolve them into fully-functioning, production-ready products. Iterate quickly based on real-world feedback to ensure solutions are both innovative and practical.
Project Management: Manage implementation projects, ensuring all customer requirements are clearly understood and delivered on time. Plan backwards from launch milestones to make sure nothing is left behind.
Iterative Feedback Loop & Continuous Improvement: Maintain an ongoing dialogue with customers post-deployment to monitor solution performance, gather actionable feedback, and drive continuous enhancements.
Internal Innovation Advocacy: Act as the voice of the customer within Awell, translating frontline insights into strategic product improvements and new feature opportunities that push the boundaries of CareOps innovation.
✅ Requirements
Can’t live without:
Software Engineering: You are a former software engineer and are comfortable writing code in Typescript. You will need to be able to build something from scratch or adjust existing elements to meet customer requirements.
Hackathon Mindset: You thrive in environments where you need to move fast, solve complex problems, and aren’t afraid to "hack" things together to deliver value.
Customer Obsession: You are relentlessly obsessed with delivering value to customers. You have experience working in customer-facing roles where you act as a 'dog that doesn't let go' ensuring customer problems are solved and satisfaction is achieved at all costs.
Project Management Abilities: Strong skills in planning, prioritizing, and coordinating multiple aspects of implementation projects. You’re able to "think backwards" to identify all necessary workstreams and ensure they’re delivered on time.
Willingness to Travel: You are open to traveling to customer sites across the US to deliver value during implementation bootcamps.
Can live without:
Experience in healthcare (though it’s a plus). More important is your passion to learn quickly and make a positive impact.
🎁 Benefits
💸 A competitive salary
🧐 Yearly learning and development stipend
🚀 Strong growth opportunities (as we’re still relatively small but growing fast)
Equity
⏱️ Flexible work hours
🛫 Flexible vacation policy (see Holidays)
💻 Your choice of computing equipment
The chance to work with amazing The People and join our amazing Offsites.
🗺️ Location
United States—We’re a fully remote team but most of our customers are based in the US.
🙋♀️ How to apply
Send an email with your CV and cover letter to careers@awellhealth.com.
🚀 Closing thoughts
We want to end with a piece of a16z’s “Hey Tech, It’s Time To Build. In Healthcare.” article as it conveys well why we believe this is the right time to join a healthcare startup.
In 2013, Marc Andreessen observed that the biggest, most successful companies have all done something that seemed completely “crazy” at the time of creation. The examples from the last two decades are clear. Sleeping in a stranger’s home? Airbnb. Getting in a stranger’s car? Lyft. Putting a personal computer in everyone’s home, and then in everyone’s pocket, and then on everyone’s wrist? Apple.
But what sounds crazy in 2023? Certainly not another meal delivery service, recruiting tool, or dating app. More broadly, we all agree that mobile, internet, the cloud, and SaaS are consensus and mainstream.
Here’s what sounds crazy in 2023: Trying to fix the United States’ gigantic mess of a healthcare system.
The U.S.’s largest industry–one fifth of the American economy–is unspeakably broken. The United States severely lags behind other developed nations in terms of health outcomes and cost. Hundreds of thousands of people die each year because of avoidable human errors.
Modern technology has little penetration in healthcare. The industry still largely relies on paper and fax machines for communication.
The most impactful companies are built at the frontier, and healthcare is the next frontier. It’s time to put our tech skills to work. The mother of all markets is ripe for disruption.
🤝Diversity, Equity, and Inclusion
Awell is fully committed to ensuring fair and equal treatment of all employees, job applicants, customers and potential customers:
We expect all people to have an equal opportunity for employment and advancement on the basis of ability, necessary qualifications and fitness for work irrespective of sex, age, gender reassignment, disability, marital status, civil partnership, sexual orientation, color, race, creed, religion, national or ethnic origin. As an equal opportunities employer, we recognize that diversity is a positive attribute and we understand and welcome the differences that a diverse culture brings.
We value openness, accessibility, fairness and transparency.
We will avoid unlawful discrimination in all areas of employment, including recruitment, promotion, training, discipline, redundancy and pay and benefits.
Employees who become disabled will be given every reasonable and practicable consideration and opportunity to help them remain in employment.
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