Cookie Policy
Last updated 31 July 2026
About
This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, how that information is used, and how to control the cookie preferences.
This policy covers all Awell surfaces: our website at awellhealth.com, the Awell platform used by care teams, and the patient-facing pages we host on behalf of our customers.
Where you use the Awell platform or a hosted page as part of your care, the healthcare organisation providing that care decides what data is processed and why, and we act on their instructions. This policy tells you what is technically in use; their own privacy notice explains the basis for it.
Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.
Where we ask for your consent to cookies, that consent applies to the following domains: awellhealth.com, developers.awellhealth.com and help.awellhealth.com. Cookies and similar technologies used inside the Awell platform and on patient-facing pages are listed below, and are governed by the agreement between Awell and the healthcare organisation providing your care.
What are cookies?
Cookies are small text files that store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function correctly, make the website more secure, provide a better user experience, understand how the website performs and analyze what works and where it needs improvement.
How do we use cookies?
As with most online services, our website uses first-party and third-party cookies for several purposes. The first-party cookies are primarily necessary for the website to function correctly, and they do not collect any of your personally identifiable data.
The third-party cookies used on our websites are primarily used for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and, all in all, providing you with a better and improved user experience and help speed up your future interactions with our website.
What categories of cookies do we use?
Essential cookies
Some cookies are necessary to experience our site's full functionality. They allow us to maintain user sessions and prevent any security threats, and they do not collect or store any personal information.
Functional cookies
These cookies help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content on the website or on social media platforms. Moreover, these cookies also help us store your settings and browsing preferences, like language preferences, so that you have a better and more efficient experience on future visits to the website.
These cookies are anonymous; therefore, your browsing activity across different websites will not be tracked.
Marketing cookies
Our website could display advertisements. These cookies are used to personalize the advertisements we show you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.
Third-party ad providers may also use the information stored in these cookies to show you ads on other websites on the browser.
Statistics cookies
These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. This data help us understand and analyze how well the website performs and where it needs improvement.
Who are our third-party cookie providers?
These differ depending on which part of Awell you are using.
Our website (awellhealth.com)
Google, for site analytics and measuring our advertising, covering Analytics, Tag Manager and Ads (Google Privacy Policy)
Framer, which hosts this website and provides basic visitor analytics (Framer Privacy Statement)
zcal, used for booking meetings from our contact page (zcal Privacy Policy)
The Awell platform, used by care teams
Stytch, for signing in (Stytch Privacy Policy)
Statsig, for enabling and testing product features (Statsig Privacy Policy)
Sentry, for detecting and diagnosing errors (Sentry Privacy Policy)
Intercom, for in-product support chat (Intercom Privacy Policy)
Google Fonts, for typography (Google Privacy Policy)
Patient-facing pages we host
Sentry, for detecting and diagnosing errors (Sentry Privacy Policy)
Stripe, which sets cookies to help prevent fraud where a care flow includes a payment step (Stripe Privacy Policy)
Formsort, where a care flow includes an embedded form (Formsort Privacy Policy)
Cloudinary, where a care flow allows you to upload a file or image (Cloudinary Privacy Policy)
Google Fonts and Adobe Fonts, for typography (Google, Adobe)
Other technologies we use
Not everything described here is strictly a cookie. Some of these providers store information in your browser's local storage, which does not expire on its own, or in session storage, which is cleared when you close the tab. You can clear both through your browser settings in the same place you clear cookies.
