Migrating care mangagement platforms to unlock rapid care model innovation

Challenge

Suvida, a primary care group dedicated to serving Medicare-eligible Hispanic seniors, faced a major roadblock in delivering efficient, patient-centered care: their care management platform was rigid and vendor-dependent.

• Care flow changes required custom development, billed hourly, resulting in accumulating costs and lengthy turnaround times—even for minor updates. 

• Limited API access prevented Suvida from integrating key systems

• A convoluted data model made it difficult to extract insights, limiting the team’s ability for proper analysis.

With a care team of over 100 providers across 14 clinics—including primary care physicians, pharmacists, mental health providers, dieticians, physical therapists, and community social workers (Guias)—collaboration and agility were critical. 

Solution & Impact

Suvida migrated to Awell to take full control of their care flows, aligning them with their goal of rapidly improving patient outcomes and boosting operational efficiency.

• Updates happen in hours: Freed from weeks-long waits, care flow modifications now take just a fraction of the time.

• Elation API integration: Automates manual work, boosting efficiency and reducing admin burden.

• Awell’s customizable Worklist: Empowers teams to manage day-to-day tasks effectively, ensuring visibility and prioritization of patient needs.

• Streamlined data model: Previously, it was challenging to involve analytics teams in development; now they can actively participate, driving data-informed decisions.

• Rapid iteration: Building on these improvements, care flows continuously evolve during clinical user testing, ensuring swift adaptation to what works.

“With Awell, we’ve eliminated the constant waiting and back-and-forth of our previous solution. Now, our team can build, refine, and test care flows on our own—moving as fast as patient needs evolve,” said Morgan Mendis, Director of Technology Strategy at Suvida.